Refund policy

We want you to love your Ora pieces. If something isn't right, here's how returns work.

RETURNS WINDOW

You can return unwanted items within 14 days of delivery. Let us know within 14 days, then send your item back within 14 days of contacting us.

HOW TO RETURN

1. Email us at oraworlduk@gmail.com with your order number, the item(s) and size you're returning, your reason, and whether you'd like a refund or store credit.

2. Pay for your return label. We'll send you a payment link for a prepaid InPost return label (£2.99).

3. Get your QR code. Once paid, we'll email you a QR code. No printer needed.

4. Drop it off. Pack your item securely, then scan your QR code at any InPost Locker or InPost Shop and pop your parcel in. Find your nearest at inpost.co.uk.

We'll reply to return requests within 1–3 business days. Please don't send items back without contacting us first, as we can't process returns sent without a return request.

REFUNDS AND STORE CREDIT

Once your return arrives and passes inspection, we'll issue a refund to your original payment method or store credit within 14 days. Your bank may take a few extra days to show the refund.

RETURN CONDITIONS

Items must be returned unworn, unwashed and in their original condition with all tags attached. We may refuse a return or reduce the refund for items that are:

- Worn, washed, altered or damaged

- Missing tags or original packaging

- Marked with makeup, fake tan, deodorant or perfume

- Bodysuits, swimwear or lingerie with the hygiene liner removed

- Earrings or pierced jewellery (not returnable for hygiene reasons unless faulty)

- Requested more than 14 days after delivery

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or isn't what you ordered, email us within 14 days of delivery with your order number and photos. We'll send you a free InPost return QR code and offer a full refund or replacement.

EXCHANGES

We don't offer direct exchanges. Return your item for store credit and place a new order for the size or style you'd like.

INTERNATIONAL RETURNS

InPost return labels are for UK returns only. Customers outside the UK should email us before returning, and are responsible for arranging and paying for their own tracked return postage and any customs charges.

This policy does not affect your statutory rights.